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Delivery FAQs

DELIVERY STANDARDS

Bookings

All deliveries must be booked a minimum of 2 weeks prior to delivery. Deliveries without a booking will not be accepted or unloaded.
When booking a delivery, the following information must be supplied:

  • Vendor’s name
  • Purchase Order number
  • Number of pallets to be delivered
  • Total units to be delivered per line

All deliveries must be made by the date specified on the Purchase Order. Any variations to this must be agreed to by the relevant Buyer prior to booking.

The Reject Shop has partnered with C3 Reservations to centralise all bookings into a single online platform. All bookings must be made using the C3 online reservation portal. To arrange access to the TRS C3 system, please email the relevant Distribution Centres (DC) below:

Deliveries

Only the products and quantities stated on the Purchase Order will be accepted. A separate invoice and correctly completed pallet dockets (as per the Pallet Transfer Policy below) must accompany all deliveries. Inner and outer cartons must comply with the following:

  • Inner/outer pack quantities must be consistent with the Purchase Order;
  • Inner/outer cartons must be of consistent product and quantity; and
  • Cartons must be packed in a manner which will sufficiently protect the selling unit.

Merchandise must be delivered on pallets consistent with the following:

  • ONLY Australian standard Loscam or CHEP pallets will be accepted (No plain pallets);
  • No pallet exchanges – i.e. you must have a CHEP or Loscam account;
  • Pallet configuration must comply with the following three criteria:
    1.  Each pallet must be stacked no higher than 1.4m from ground level (Image 1).
    2.  Single SKU per pallet. Mixed pallets will be rejected; and
    3.  For Ribbon Pallets, each stacked pallet layer must be a single SKU (Image 2). Note- a minimum of four cartons can be configured to satisfy a Ribbon Pallet layer.

Pallet and Ribbon Pallet

  • All complete pallets must be of a consistent quantity and dimension;
  • Only one-part pallet per product will be accepted;
  • No pallets are to be wrapped in black plastic.

Deliveries will have a 1-hour delivery window (30 mins either side of your booked time). If you cannot meet this time you must advise the DC prior to delivery and reschedule.

Hours of receiving are between 6am and 2pm, Monday to Friday (excluding Public Holidays).

Pallet Transfer Policy

  • CHEP and Loscam pallet movement dockets must have the date as the date the pallets arrive at our Distribution Centre
  • TRS name and account number are to be completed in full and correct
  • All pallet dockets will not be accepted if they have the incorrect information
  • TRS have a 30-day delay pallet account. Any transfers greater than 30 days from the ‘movement date’ will not be accepted without written supporting documentation for consideration by TRS and if agreed, will be processed as at the time of enquiry.
  • TRS will not process hire pallet transfer requests received 90 days after the initial transaction date.
  • Defective pallets will be rejected for any of the following reasons:
    1.    Unclean
    2.    Forgeries
    3.    Missing or damaged boards or bearers
  • Pallets with defective or non-compliant stock directed to be returned to supplier, will need to seek direction from the TRS DC representative.
  • The Reject Shop will only accept the transfer of good quality CHEP or Loscam wood pallets onto its accounts. The transfer of other CHEP or Loscam equipment will not be accepted. Plain pallets are not returned or exchanged.
  • Pallets may only be exchanged by prior agreement between trading partners. Pallets must be in a good and undamaged condition.
  • Trading Partners must maintain active Pallet Accounts otherwise other arrangements will need to be made prior to delivery to DC. 
  • Claims: The Sending Trading Partner is to provide satisfactory evidence of the transfer of pallets. The Reject Shop will assist in investigating claims up to three months old upon receipt of satisfactory documentary evidence provided by the Sending Trading Partner. Any claim agreed to within three months will be honoured effective as at the transaction date (no delays).

Payments

The cost stated on the Purchase Order will be the cost paid for goods received.
If you have any queries regarding the price, please contact the appropriate Buyer prior to booking.

Cost Recovery

TRS reserves the right to recover costs associated with the failure by a supplier to meet these and other requirements at time of delivery.

Delivery Addresses

Truganina DC(VIC):
The Reject Shop Ltd, 2 National Drive,
2 National Drive,
Truganina VIC 3029

Ipswich DC(QLD):
The Reject Shop Ltd, 1 Ashburn Road, Bundamba QLD 4304
1 Ashburn Road
Bundamba QLD 4304

Hazelmere DC (WA):
The Reject Shop Ltd,
23 Ulm Place,
Perth Airport WA 6105